Every feature your business needs. None you don't.

40+ enterprise-grade voice features built into one Australian-owned cloud platform. Calls, video, SMS, AI agents, mobile and desktop apps, ready to go on day one.

40+

Built-in features

120+

International numbers

99.99%

Carrier-grade uptime

30

In every video room, untimed

An AI employee that answers, books and routes calls 24/7.

Beyond a chatbot. A human-sounding AI agent with a real Australian accent that books appointments, qualifies leads, answers FAQs and routes calls into your CRM, around the clock.

  • Natural Aussie-accent voices customers actually trust
  • Answer every call instantly, no hold music or missed leads
  • Books into your calendar, logs to your CRM, escalates to humans
  • Trained on your business, ready in days not months

Route every call to the right person, every time.

The full toolkit for getting customer calls answered, transferred and tracked, with the kind of flexibility most "enterprise" phone systems charge extra for.

  • Smart Call Queues 7 ring strategies, custom greetings, queue announcements and live wallboards.
  • Visual IVR Builder Drag-and-drop menus and announcements, time-of-day and holiday rules built in.
  • Time Conditions After-hours, public-holiday and on-call routing that just works.
  • Call Parking, Forward & Follow-Me Hold a call on any phone, forward transparently, ring your devices in sequence.
  • Heads Up & Personal Assistant See colleague status before you transfer, with full BLF presence.
  • Do Not Disturb & Music on Hold One-button DND and custom audio for waiting customers.

Your business phone, on every device you already own.

One account, one number, one experience across the desk phone, the laptop, the mobile and even when you're overseas. Calls show your business number, not your mobile.

  • iOS & Android Mobile App Calls, SMS, chat and contacts in your pocket, switch live calls to desktop with one tap.
  • Windows & Mac Desktop App Modern softphone with smart contacts, transfer, queues and call recording in one window.
  • Plug & Play Handsets Pre-configured Uniden EVOC handsets that just plug in and work.
  • Roaming Overseas International roaming servers keep you reachable on your business number anywhere.
  • Shared Lines & User Extensions One number across multiple devices, extensions at every desk, home or satellite office.

HD video rooms, untimed, for up to 30.

Built-in meetings that don't need a separate Zoom subscription. Untimed HD video rooms for client demos, team standups and customer calls — guests join in one click, no downloads.

  • HD Video Meetings Untimed rooms for up to 30 with secure chat, screen share and recording.
  • 1-on-1 Video Calls One-click video streaming from desktop and mobile apps.
  • Audio Conference Rooms Password-protected audio bridges for any phone or device.
  • One-Click Screen Share Share a tab, an app or your whole screen straight from the meeting.

Every other feature, beautifully done.

The numbers, the messaging, the reporting, the admin. All the basics you'd expect from a real business phone system, with none of the seat-licensing nonsense.

Business Numbers

6 features

1300 & 1800 Numbers

1300 for national local-rate calling, 1800 for fully toll-free national access.

International Numbers

Virtual presence with inbound numbers in 120+ countries.

Number Porting

Bring your existing numbers across, simple migration with no downtime.

Multi-Site

Branch offices and remote teams run on the one system, with their own rules.

Caller ID Management

Choose what number shows for inbound and outbound, per user or per department.

Shared Lines & Extensions

One number across multiple devices, extensions at every desk, home or satellite.

Messaging & Voicemail

5 features

Business SMS

One-way broadcasts or full two-way chat from your business number.

Voicemail to Email

Missed-call voicemails delivered straight to your inbox as audio files.

Voicemail Manager

Visual voicemail across portal, desk phone, PC and mobile, all in sync.

Intercom

Push announcements to handsets without anyone needing to pick up.

Text-to-Speech

Natural-sounding audio in multiple languages for greetings and menus.

Reporting & Admin

8 features

Live Call Reports

Real-time stats on answered and missed calls, exportable to Excel, PDF or CSV.

Live Wallboards

Big-screen dashboards for queues, agents and SLAs, perfect for sales floors.

Call Logs

Every call documented with name, number, time, date and duration.

Call Recording

Local or cloud storage for inbound and outbound calls, secure Australian infrastructure.

Customer Portal

Self-serve everything from one online dashboard, no support ticket required.

Instant Provisioning

New numbers, order numbers and extensions live in seconds from the portal.

API Access

Automate reporting and service management, plug into your own tools.

Click-to-Call

Embed in your website, drop into your CRM, dial customers in one click.

Audio & the Little Things

5 features

HD Audio

Roughly double the sound quality of a standard phone call.

Music on Hold

Custom music or messaging for customers while they wait.

Shared Address Book

Company contacts shared across the team, personal contacts stay private.

Unlimited Call Packs

Contract-free unlimited calling, scale up or down as your team grows.

Carrier-Grade Network

VOCPhone owns and operates the network. When something needs fixing, we fix it.

Connect your apps.

From CRM and accounting to chat and ticketing, VOCPhone plays nicely with the tools your team already runs on.